FAQs

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Who's Products Do We Offer?

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UK Asset Finance Solutions Ltd offer products and services from a range of Finance Companies, Banks, Leasing Companies, UK Vehicle Dealerships and Product Providers with whom we have commercial agreements in place. We are a Commission Based Organisation which means that we receive payments for business introductions. We will receive financial remuneration which may be variable or pre-set dependent on the arrangement, product and the volume that we place with that organisation. The amounts that we receive may vary.

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Which service will we provide for you?

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(Question) We will advise and make recommendations for you after we have assessed your needs - (Answer) NO
(Question) You will not receive advice or a recommendation from us. We have provided you with product information enabling you to make your choice about how to proceed - (Answer) YES

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Who Regulates Us?

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UK Asset Finance Solutions Ltd, 1110 Elliot Court, Coventry Business Park, Herald Ave, Coventry CV5 6UB is authorised and regulated by the Financial Conduct Authority.

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Do we charge for our services?

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We do not charge fees for our broker related services. We are a commission and fee based organisation which means that we may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with us. These fees may be variable or pre-set dependent on the product and the volume that we place with the chosen supplier.

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What is your commission disclosure? 

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The Financial Conduct Authority expects any intermediary to disclose to the customer that a commission may be payable by the owner or creditor to the intermediary, and, if the customer asks, the amount of that commission. The Financial Conduct Authority has made it clear that "commission" means any financial consideration.

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OUR CHARGES We will not charge you any fee for our services unless advised. We are a Credit Broker. We can introduce you to a panel of lenders. Whichever lender you choose we receive a commission from them (either a fixed fee or fixed % of the amount you borrow) and different lenders pay different rates. For certain lenders, we do have an influence over the interest rate, and this can impact the amount you pay under the agreement

 

If you would like us to disclose any potential commission we earn:

In-line with new legislation, if you would like UK Asset Finance Solutions Ltd to disclose any potential commission please make your request to our head office address on our contact page or by email to info@ukassetsolutions.co.uk or by telephone: 01926 863550.

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What to do if you have a complaint

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It is the aim of UK Asset Funding Solutions Ltd to provide a very high standard of service to every client. It is important to us that all complaints are resolved as quickly as possible and to the complete satisfaction of our clients.

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This procedure explains how we will deal with any complaints. It also tells you what you can do if you think your complaint has not been resolved to your satisfaction.

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If you have a complaint about any aspect of our service then we would like to hear from you. You can contact us by telephone or in writing and your complaint will be resolved by the appropriate person in the shortest possible time. To help us to investigate and resolve your concerns as quickly as possible, you should in the first instance contact the department with which you have been dealing.

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We will try to resolve your complaint immediately; however, sometimes, this may not be possible. In the unlikely event that we are not able to resolve your complaint by the end of the next business day, we will keep you informed of the progress of our investigations and provide our final response in writing providing our findings and the action to then take.

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To register a complaint contact us by either:
email info@ukassetsolutions.co.uk
calling us on 01926 863550
or write to us at CBF House, Kenilworth, Warwickshire, CV8 2TT

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If you have a regulated contract with us and are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. When we send you our final response, we will also provide you with a copy of the Financial Ombudsman Service's explanatory leaflet.

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